Collections Specialist

• Conduct outbound outreach to customers based on delinquency and account status reports to help resolve past-due balances
• Review accounts to identify appropriate collection or loss mitigation next steps and document activity with accuracy
• Prepare and send required notices, letters, and supporting documentation in accordance with internal procedures and regulatory expectations
• Maintain complete and up-to-date records of collection efforts, delinquency status, and account-level actions
• Communicate with investors, insurers, and other external partners regarding loan status, workout activity, foreclosure alternatives, bankruptcy matters, and related collection issues
• Assist with modification request processing and ensure reporting is completed correctly for applicable loan programs
• Compile delinquency and portfolio reports for leadership, investors, and other stakeholders as needed
• Support training efforts for new or existing team members and contribute to the achievement of departmental performance goals
• Stay informed on consumer protection requirements, mortgage servicing standards, and company policies while safeguarding confidential information

• Knowledge of mortgage lending and collections practices, including applicable federal and state regulatory requirements
• Experience handling consumer or commercial collections, account reconciliation, or related credit and billing collection activities
• Proficiency with Microsoft Office and the ability to learn and navigate loan servicing or mortgage software effectively
• Strong written and verbal communication skills for reporting, correspondence preparation, and attentive interactions
• Ability to analyze account issues, gather relevant information, and make sound decisions based on documented facts
• Familiarity with compliance resources such as AllRegs and awareness of investor or agency guideline requirements
• Capability to work scheduled business hours and attend off-site meetings or assignments when necessary
• Experience with mortgage servicing and workout platforms is preferred, including tools used for loan tracking, investor connectivity, and loss mitigation support
• All applicants applying for U.S. job openings must be legally authorized to work in the United States

Experience with mortgage servicing and workout platforms is preferred, including tools used for loan tracking, investor connectivity, and loss mitigation support

• medical, vision, dental, and life and disability insurance
• enrollment in 401(k) plan
• free online training