Collections Specialist

• Investigate unpaid invoices, short payments, and deduction claims to identify underlying issues and drive timely resolution.
• Manage a high volume of open deduction items, maintaining organized tracking and status updates in Excel.
• Apply customer payments accurately, including manual posting for transactions that do not load through standard bank file processes.
• Review payment exceptions from bank reporting, complete manual account updates, and coordinate file handling with technical support teams when needed.
• Enter customer credit requests into designated workflow tools, monitor approvals, and ensure supporting documentation is issued for return activity.
• Process approved credits, help reduce outstanding credit request backlogs, and support related credit and rebill transactions.
• Record return transactions in the ERP system through manual entry while ensuring data accuracy and proper documentation.
• Work closely with customer service, managers, IT, and other business partners to resolve disputes, returns, deductions, and account discrepancies.
• Contribute to month-end close by completing cash application, credits, returns, and deduction processing within required timelines.
• Maintain clear account records and prepare accurate reporting for deduction notices and other receivables activity.

• At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns support.
• Hands-on experience resolving deduction claims, short payments, and customer billing discrepancies.
• Strong Microsoft Excel skills, including the ability to manage tracking logs, reporting, and formula-based analysis.
• Knowledge of commercial collections practices and related billing and rebill processes.
• Experience using ERP platforms such as Infor, with the ability to navigate transaction-based workflows effectively.
• Strong attention to detail and the ability to manage high-volume manual processing with accuracy.
• Effective communication and problem-solving skills, with the ability to collaborate across departments and with external contacts.

Familiarity with SharePoint or similar systems used for data entry and approval routing is preferred.

• medical
• vision
• dental
• life insurance
• disability insurance
• 401(k) or deferred compensation plan
• paid time off for vacation, personal needs, and sick time
• paid holidays