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We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will be responsible for managing customer accounts to ensure timely payments, maintaining accurate financial records, and fostering positive relationships with clients. This is an excellent opportunity for someone with strong skills in commercial collections and billing processes.
Job Responsibility:
Process incoming payments and ensure accurate posting to customer accounts
Reconcile account discrepancies and investigate any payment issues
Contact clients to collect outstanding balances while maintaining a meticulous and respectful approach
Monitor aging reports and prioritize accounts for follow-up
Collaborate with internal teams to address billing concerns and resolve disputes
Ensure compliance with company policies and industry regulations during collection activities
Maintain detailed records of all communications and transactions related to collections
Provide regular updates and reports on account statuses to management
Develop strategies to improve collection processes and enhance efficiency
Requirements:
Proven experience in commercial collections or a related role
Strong understanding of credit and collection processes
Proficiency in billing and payment reconciliation
Excellent communication and negotiation skills
Ability to manage multiple accounts and prioritize tasks effectively
Familiarity with accounting software and tools
Detail-oriented with strong organizational skills
Knowledge of industry regulations and best practices in collections
What we offer:
medical, vision, dental, and life and disability insurance