Collections Specialist Job at Robert Half (Plaquemine)

Collections Specialist

Robert Half

Location:
United States , Plaquemine

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Collections Specialist to support member account resolution for a credit union in Louisiana. This long-term contract opportunity is ideal for someone who combines strong collections knowledge with a service-focused approach to helping members navigate payment solutions. In this role, you will manage past-due accounts with care, maintain accurate documentation, and work closely with internal partners to promote positive member experiences and account accuracy.

Job Responsibility:

Oversee collection activities for delinquent member accounts and pursue timely resolution through detail-oriented outreach and follow-up
Speak with members about account balances, repayment options, and current account standing while maintaining a respectful and solutions-oriented approach
Respond to questions and concerns with a high level of customer care, helping members understand available paths toward resolving outstanding obligations
Record all conversations, commitments, and payment arrangements accurately within account management systems to ensure complete documentation
Partner with colleagues across internal departments to address account discrepancies and support a smooth member experience
Evaluate individual account situations and recommend practical payment solutions that align with member needs and credit union guidelines
Monitor account activity and payment progress to ensure follow-through on agreed arrangements and identify when additional action is needed

Requirements:

Previous experience in collections, account resolution, or a related financial services role
Strong verbal and written communication skills with the ability to handle sensitive conversations professionally
Demonstrated ability to protect confidential financial information and exercise sound judgment
Solid problem-solving abilities with careful attention to accuracy and detail
Comfort using computer applications and collections or account servicing systems
Ability to work independently while also contributing effectively within a team environment
High school diploma or equivalent required
an associate or bachelor’s degree is preferred

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
April 27, 2026

Work Type:

On-site work

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