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Collections Specialist

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Robert Half

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Location:
United States , Milwaukie, Oregon

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a Collections Specialist to support accounts receivable efforts for a real estate property and facilities management organization in Milwaukie, Oregon. This Long-term Contract opportunity is ideal for someone who can balance customer service with firm, timely follow-up on outstanding balances. The person in this role will help reduce delinquent accounts, maintain accurate billing records, and contribute to a collaborative, detail-oriented team environment.

Job Responsibility:

  • Review overdue accounts and recommend appropriate next steps to address outstanding balances in a timely manner
  • Contact customers regarding past-due invoices through inbound and outbound communication while maintaining a thorough and service-focused approach
  • Maintain detailed account updates in the CRM to document payment activity, follow-up efforts, and resolution status
  • Support billing and accounts receivable operations by researching discrepancies and helping resolve account issues
  • Work closely with colleagues, customers, and vendors to gather information and move collection matters toward resolution
  • Respond to inbound calls related to account status, payment questions, and billing concerns with clarity and courtesy
  • Monitor collection activity and escalate unresolved delinquency issues when additional action is needed
  • Help ensure records are current and organized so account information remains accurate and accessible

Requirements:

  • Experience in collections, accounts receivable, or billing support roles
  • Working knowledge of collection procedures and delinquent account follow-up practices
  • Familiarity with CRM systems for tracking customer interactions and account activity
  • Ability to handle inbound calls professionally while addressing payment or billing concerns
  • Strong communication skills with the ability to work effectively in a team-oriented setting
  • Detail-oriented approach to documenting account updates and reviewing financial information
  • Ability to make sound recommendations for resolving delinquent accounts promptly
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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