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We are looking for a motivated Collections Specialist to join our team in Richardson, Texas. This Contract-to-permanent position offers an excellent opportunity to manage accounts and ensure timely resolution of outstanding balances. The role involves engaging with customers to address overdue accounts, negotiating payment terms, and maintaining detailed records of activities and outcomes.
Job Responsibility:
Communicate with customers to address past-due accounts and discuss payment options
Negotiate and establish payment arrangements to resolve outstanding balances effectively
Perform skip tracing to locate customers and gather necessary information
Prepare and distribute collection correspondence, including notices and reminders
Document account statuses and update customer information accurately
Assist in resolving customer service inquiries related to billing and collections
Support workout arrangements and manage delinquency cases
Generate monthly reports on account delinquencies and collection activities
Utilize tools like Salesforce and Microsoft Excel to track and manage account data
Requirements:
Minimum of 1-2 years of experience in collections or a similar role
Proficiency in Microsoft Office applications, including Excel and Word
Strong communication and negotiation skills, with a detail-oriented approach
Ability to multitask and stay organized in a fast-paced environment
Familiarity with commercial and consumer collection processes
Experience with credit and billing collections, including write-offs
Knowledge of commercial lending and leasing practices
Positive attitude and ability to work collaboratively within a team
What we offer:
medical, vision, dental, and life and disability insurance