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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Richardson · Job Posted February 20, 2026
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Job Description

We are looking for a motivated Collections Specialist to join our team in Richardson, Texas. This Contract-to-permanent position offers an excellent opportunity to manage accounts and ensure timely resolution of outstanding balances. The role involves engaging with customers to address overdue accounts, negotiating payment terms, and maintaining detailed records of activities and outcomes.

Job Responsibility

  • Communicate with customers to address past-due accounts and discuss payment options
  • Negotiate and establish payment arrangements to resolve outstanding balances effectively
  • Perform skip tracing to locate customers and gather necessary information
  • Prepare and distribute collection correspondence, including notices and reminders
  • Document account statuses and update customer information accurately
  • Assist in resolving customer service inquiries related to billing and collections
  • Support workout arrangements and manage delinquency cases
  • Generate monthly reports on account delinquencies and collection activities
  • Utilize tools like Salesforce and Microsoft Excel to track and manage account data

Requirements

  • Minimum of 1-2 years of experience in collections or a similar role
  • Proficiency in Microsoft Office applications, including Excel and Word
  • Strong communication and negotiation skills, with a detail-oriented approach
  • Ability to multitask and stay organized in a fast-paced environment
  • Familiarity with commercial and consumer collection processes
  • Experience with credit and billing collections, including write-offs
  • Knowledge of commercial lending and leasing practices
  • Positive attitude and ability to work collaboratively within a team

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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