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We are looking for a skilled Collections Specialist to join our team on a contract basis in Austin, Texas. In this role, you will handle high-volume collections activities while delivering exceptional customer service. The ideal candidate is detail-oriented, proficient in NetSuite, and familiar with business-to-business collections processes.
Job Responsibility:
Manage high-volume collections activities, ensuring timely follow-up on outstanding accounts
Respond to customer inquiries promptly and professionally, addressing payment-related concerns and resolving any issues
Prepare and send payment reminders and follow-ups to clients using established protocols
Perform reconciliation of accounts to identify and resolve discrepancies effectively
Collaborate with internal teams to address disputes and ensure accurate account management
Utilize NetSuite to track collections efforts and maintain organized records
Analyze aging reports to prioritize collection efforts and optimize recovery
Provide exceptional customer service to build and maintain positive client relationships
Handle sensitive financial data with discretion and compliance to company policies
Requirements:
Proven experience in commercial collections, particularly in B2B environments
Strong knowledge of collection processes and best practices
Proficiency in using NetSuite for collections and account management
Demonstrated ability to provide excellent customer service with a focus on detail
Advanced skills in Microsoft Excel for data analysis and reporting
Capable of resolving discrepancies and disputes effectively
Strong organizational skills with attention to detail
Excellent communication skills, both written and verbal, to interact with clients and internal teams
What we offer:
medical, vision, dental, and life and disability insurance