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Collections Specialist

Canada, Mississauga 27.00 - 30.00 CAD / Hour · Job Posted July 06, 2026
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Job Description

Randstad is searching for a Credit and Collections Specialist for one of our thriving Mississauga clients. The ideal candidate must have at least three years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, assisting appropriate billing issues. Experience reaching out to clients (call centre environment) and a strong understanding of accounting is required. Applicants must be fluent (written and verbal) in both French and English

Job Responsibility

  • Set payment collection goals and targets, and measure achievements
  • Monitor and collect past due by contacting clients via telephone or email
  • Ensure that the correct amounts are collected in a timely manner, resolve account discrepancies to secure client payments
  • Review accounts, client payments, credit history, and develop new or improved repayment terms
  • Ensure payment is applied correctly by performing account/payment reconciliations
  • Maintain and update accurately aging reports to minimize discrepancies, increasing collections and identifying uncollectible amounts
  • Handle internal and external customers inquiries and resolve account disputes or billing discrepancies to facilitate payment in timely manner
  • Maintain and update customer database ensuring accuracy and reliability of automated system for billing and receivable
  • Perform Credit Check for onboarding new clients as per company policy
  • Verify details and perform all due diligence before opening new accounts
  • Identify delinquent accounts requiring external collection efforts
  • escalate it to address uncollectible issues or financial exposure
  • Provide feedback for process improvement of accounts receivable by identifying key areas of improvement
  • Apply payments in absence of cash application clerk
  • Work closely with third-party collection agencies to recover receivables of identified delinquent customer accounts

Requirements

  • At least three years’ experience with high volume Collections
  • Experience communicating with clients regarding delinquent accounts
  • Preparing and sending collection e-mails
  • Obtaining information for clients
  • Negotiating payment plans
  • Researching, analyzing and resolving problems
  • Performing account reconciliations
  • Assisting appropriate billing issues
  • Experience reaching out to clients (call centre environment)
  • Strong understanding of accounting
  • Fluent (written and verbal) in both French and English
  • 2-3 years related experience in fast paced industry
  • Post-secondary education in Accounting, Business or a related field

Nice to have

Any certification related to credit and collections

What we offer

  • Easily accessible by transit
  • Competitive hourly rate
  • Inclusive Team Culture
  • Unlimited Free Access to Udemy online training
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