Collections Specialist Job at Robert Half (Irving)

Collections Specialist

Robert Half

Location:
United States , Irving

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Collections Specialist to support account recovery efforts for both commercial and consumer portfolios in Irving, Texas. This contract-to-permanent position is ideal for someone who can communicate effectively, resolve outstanding balances efficiently, and maintain positive customer relationships while protecting cash flow. The person in this role will manage collection activities, follow established billing and credit procedures, and work closely with internal teams to address payment issues and account concerns.

Job Responsibility:

Contact commercial and consumer customers regarding overdue balances and drive timely payment resolution through phone, email, and written communication
Review aging reports, account histories, and payment activity to prioritize collection efforts and identify accounts requiring follow-up
Investigate billing questions, payment discrepancies, and credit-related concerns by partnering with customers and internal departments to reach resolution
Document collection activity, customer commitments, disputes, and account status updates accurately within company records
Negotiate practical payment arrangements when appropriate while aligning with company policies and collection guidelines
Escalate delinquent or high-risk accounts to the appropriate internal stakeholders based on severity, exposure, or unresolved issues
Monitor assigned accounts consistently to reduce past-due balances and support overall receivables performance
Maintain a detail-focused and service-oriented approach that preserves customer relationships while enforcing payment expectations

Requirements:

Experience handling collections for commercial accounts, consumer accounts, or a combination of both
Working knowledge of credit and collections practices, including account follow-up, delinquency management, and payment resolution
Ability to interpret aging reports, billing details, and account documentation with strong attention to accuracy
Strong verbal and written communication skills with the ability to manage sensitive payment conversations professionally
Organized approach to tracking account activity, follow-up timelines, and customer commitments
Proficiency in standard business systems and tools used for collections, account research, and documentation
Capability to work independently, manage multiple priorities, and meet collection performance expectations

What we offer:

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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