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Collections Specialist

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OneMain Financial

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Location:
United States , West Valley City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.

Job Responsibility:

  • Assist customers with all financial servicing needs through both inbound and outbound contact
  • Determine how customers can best utilize company products and services
  • Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets
  • Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA and state regulations
  • Maintain and note all appropriate information and documentation on customer and account status
  • Collaborate both in person and virtually, using available technology to connect with other internal teams

Requirements:

  • High School Diploma or GED
  • Proficiency in utilizing multiple tools/systems simultaneously
  • Skilled at achieving and exceeding goals

Nice to have:

  • Experience working in customer service, collections or call center environments
  • Bilingual: Spanish
What we offer:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance
  • Paid holidays (7 days per year, based on start date)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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