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We are looking for an experienced Collections Specialist to join our team in Orange, California. In this Contract to permanent position, you will play a pivotal role in managing client accounts and ensuring the timely collection of outstanding balances. The ideal candidate will bring exceptional organizational skills, a proactive attitude, and a customer-focused approach to resolving billing issues and maintaining accurate financial records.
Job Responsibility:
Investigate and resolve invoice discrepancies, payment shortfalls, and disputes by collaborating with internal teams such as billing and customer success
Keep detailed records of collection activities, payment agreements, and customer interactions
Analyze aging reports regularly and present updates on overdue accounts to management
Conduct follow-ups on open accounts to minimize Days Sales Outstanding and improve cash flow
Assist in applying and reconciling customer payments as needed
Contribute to month-end closing processes by providing insights on delinquent accounts and expected recoveries
Communicate professionally with clients while collecting payments and addressing concerns
Support the team in maintaining compliance with company policies and financial procedures
Requirements:
2–4 years of experience in B2B collections, ideally within the technology, service, or subscription sectors
Comprehensive knowledge of accounts receivable processes and effective collection strategies
Strong communication and negotiation skills, with the ability to handle challenging situations professionally
Proficiency in Microsoft Excel and familiarity with accounting software such as NetSuite, Sage Intacct, or QuickBooks
Exceptional attention to detail and organizational abilities to manage multiple priorities
Experience working in dynamic and collaborative environments
Ability to maintain a customer-focused mindset while resolving financial issues
What we offer:
medical, vision, dental, and life and disability insurance