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We are looking for a dedicated Collections Specialist to join our team in Richardson, Texas. This contract-to-permanent position is ideal for professionals who excel in managing account portfolios, resolving past due balances, and maintaining strong customer relationships. If you have a passion for problem-solving and a proactive approach to collections, we encourage you to apply.
Job Responsibility:
Communicate with customers to address and resolve overdue accounts through negotiation and payment arrangements
Perform skip tracing to locate customers and ensure timely recovery of overdue balances
Prepare and maintain detailed collection correspondence, ensuring accurate documentation of account status
Facilitate work-out arrangements to assist customers in resolving their financial obligations
Generate monthly reports on delinquency status and portfolio performance
Support billing collection processes and manage write-offs as necessary
Utilize tools such as Salesforce, Excel, and Word to streamline collection tasks
Collaborate with team members to enhance collection strategies and improve recovery rates
Ensure compliance with commercial lending and leasing protocols in all collection activities
Requirements:
At least 1-2 years of experience in collections or a related field
Proficiency in Microsoft Office applications, particularly Excel and Word
Strong organizational skills and the ability to manage multiple tasks effectively
Excellent communication and negotiation abilities to handle customer interactions
Familiarity with collection processes, including commercial and consumer collections
Experience working with Salesforce or similar platforms
A positive attitude and the ability to work collaboratively within a team
Knowledge of credit and billing collection practices
What we offer:
medical, vision, dental, and life and disability insurance