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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Wilsonville

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have frequent needs from our local clients for a detail-oriented and customer-focused Collections Specialist to join our team. This role is responsible for managing outstanding accounts, ensuring timely payments, and maintaining positive relationships with customers while adhering to company policies and compliance requirements.

Job Responsibility:

  • Contact customers via phone, email, and written correspondence to resolve past-due balances
  • Review and manage aging reports to identify collection priorities
  • Negotiate payment arrangements and document agreements accurately
  • Research and resolve billing discrepancies and account disputes
  • Maintain accurate and up-to-date records in internal systems
  • Collaborate with internal teams (billing, sales, customer service) to resolve issues efficiently
  • Ensure compliance with all applicable collection laws, regulations, and company policies
  • Meet or exceed individual and team performance metrics

Requirements:

  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • 1+ year of collections, accounts receivable, or related experience preferred
  • Strong communication and negotiation skills
  • Ability to handle sensitive conversations professionally and tactfully
  • Excellent time management and organizational skills
  • Proficiency with Microsoft Office and accounting/CRM systems
  • Knowledge of fair collection practices and compliance standards is a plus
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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