Collections specialist Job at Robert Half (Elk River)

Collections specialist

Robert Half

Location:
United States , Elk River

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Collections/Cash Applications Administrator is responsible for managing the accurate and timely application of payments, resolving payment discrepancies, and overseeing collection activities to ensure optimal cash flow. This role plays a critical part in maintaining the financial health of the organization by ensuring patient accounts and insurance payments are processed efficiently and in compliance with healthcare regulations.

Job Responsibility:

Accurately post patient and insurance payments to the appropriate accounts in the billing system
Reconcile daily deposits and electronic remittance advice (ERA) with bank statements
Research and resolve unapplied or misapplied payments promptly
Monitor aging reports and follow up on outstanding balances with patients and insurance carriers
Initiate collection calls, send statements, and manage payment plans in accordance with company policies
Escalate delinquent accounts for further action or third-party collections when necessary
Investigate and resolve payment discrepancies, denials, and underpayments
Collaborate with billing and coding teams to correct claim errors and resubmit as needed
Ensure adherence to HIPAA and healthcare compliance standards
Prepare and maintain accurate reports on cash posting, collections activity, and account status for management review
Provide professional and empathetic communication with patients regarding account balances and payment options
Respond to inquiries from insurance companies and internal departments promptly

Requirements:

High school diploma or equivalent required
Associate’s or Bachelor’s degree in Accounting, Finance, or Healthcare Administration preferred
2+ years of experience in healthcare collections, cash applications, or revenue cycle operations
Familiarity with medical billing systems (e.g., Epic, Cerner) and electronic payment platforms
Strong attention to detail and accuracy in financial transactions
Excellent communication and negotiation skills
Proficiency in Microsoft Office Suite (Excel, Word) and ability to learn new software quickly
Knowledge of insurance processes, EOBs, and healthcare reimbursement methodologies

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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