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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Houston

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This long-term contract position offers the opportunity to manage past-due accounts, engage with clients in a detail-oriented manner, and contribute to the improvement of cash flow and account management processes.

Job Responsibility:

  • Manage an assigned portfolio of past-due accounts, applying strategic and campaign-based collections processes to reduce aging and recover payments
  • Conduct detail-oriented and solutions-focused client interactions, adhering to standardized call models and maintaining a customer-focused approach
  • Identify invoice-level disputes, document them accurately, and route them to the appropriate teams for resolution while tracking their status
  • Enforce payment terms for undisputed balances by securing immediate payments, partial payments, or promise-to-pay agreements
  • Monitor payment commitments, follow up promptly on missed deadlines, and escalate accounts as needed based on established policies
  • Maintain accurate and up-to-date documentation in systems such as ConnectWise and NetSuite, ensuring records support reporting and escalation processes
  • Meet or exceed performance metrics, including call activity targets, aging reduction, and collection amounts
  • Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address issues and improve processes
  • Communicate potential risks and challenges early to prevent disruptions and ensure smooth operations

Requirements:

  • At least 5 years of experience in business-to-business collections within a structured environment
  • Proficiency in handling high-volume outbound calls and working within call queue systems
  • Familiarity with NetSuite and ConnectWise systems is strongly preferred
  • Strong understanding of contract-based billing and recurring revenue services
  • Knowledge of state and federal regulations related to collections
  • Excellent communication skills with the ability to manage challenging client conversations while preserving relationships
  • Detail-oriented with strong documentation and follow-through capabilities
  • Ability to adapt to evolving processes, automation, and performance-driven environments
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 08, 2026

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