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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Melville · Job Posted May 27, 2026
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Job Description

We are looking for a Collections Specialist to join our team in Melville, New York on a contract basis with the potential for a long-term opportunity. This position starts out on a flexible 20 hour per week in-office schedule and can expand to full-time hours. The ideal candidates will focus on managing commercial and consumer accounts while helping maintain healthy cash flow through timely follow-up and effective account resolution. The ideal candidate brings strong judgment, persistence, and a customer-focused approach to balancing collections goals with positive client relationships.

Job Responsibility

  • Manage a portfolio of commercial and consumer accounts to ensure timely payment and reduce outstanding balances
  • Contact customers by phone, email, and written correspondence to follow up on overdue invoices and negotiate appropriate payment arrangements
  • Review account status, billing details, and payment activity to identify delinquency trends and recommend next steps
  • Work closely with internal teams to research discrepancies, resolve billing issues, and remove barriers to payment
  • Maintain accurate records of collection efforts, customer communications, and account updates within company systems
  • Escalate high-risk or unresolved accounts when necessary and support further recovery actions in alignment with company procedures
  • Monitor aging reports and prioritize collection activity based on account exposure, payment history, and urgency
  • Contribute to ongoing process improvements related to credit and collections operations, including updates tied to system or workflow changes when needed

Requirements

  • Experience handling both commercial and consumer collections in a detail-oriented business environment
  • Working knowledge of credit and collections practices, including account follow-up, dispute resolution, and payment negotiation
  • Ability to interpret billing information, account histories, and aging reports with strong attention to detail
  • Strong verbal and written communication skills with the ability to manage sensitive conversations effectively
  • Proficiency in documenting collection activity and maintaining accurate account records
  • Organized approach to managing multiple accounts, deadlines, and priorities in a fast-paced setting
  • Ability to work independently while collaborating effectively with cross-functional teams

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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