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We are looking for a skilled Collections Specialist to join our team in Carrollton, Texas. In this Contract to permanent position, you will manage both residential and commercial collections, ensuring compliance with Texas law while providing exceptional customer service. This role offers an opportunity to work within a dynamic manufacturing environment and gain hands-on experience with various financial systems.
Job Responsibility:
Manage collections activities for both residential and commercial accounts, ensuring timely payments
Apply knowledge of Texas laws to handle bonds, liens, and other legal aspects of collections
Engage with customers to resolve outstanding balances, providing detail-oriented and courteous service
Utilize legacy systems such as Infor to track accounts and update payment statuses
Process online payments and maintain accurate notes using platforms like Versapay
Assist in training team members on system functionalities and account management procedures
Open and manage accounts ensuring accurate data entry
Collaborate with internal teams to address billing issues and improve the collections process
Requirements:
Proven experience in collections, including handling both commercial and consumer accounts
Strong understanding of Texas laws related to bonds, liens, and collections
Excellent customer service skills with the ability to communicate effectively with diverse clientele
Familiarity with financial systems such as Infor, Medtran, and Versapay is preferred
Basic knowledge of Excel to assist with data tracking and reporting
Ability to adapt to new systems and processes through training
Strong organizational and problem-solving skills
Willingness to work occasional Saturday morning shifts as part of a rotating schedule
What we offer:
medical, vision, dental, and life and disability insurance