Collections Specialist

• Review customer accounts to identify overdue balances, investigate discrepancies, and take timely action to support payment resolution.
• Partner with customer service and sales teams to correct billing issues, clarify account details, and help ensure invoices are accurate.
• Communicate with customers with careful attention to detail to collect outstanding receivables and address questions related to past-due accounts.
• Track accounts receivable activity by customer, identify causes of delayed payment, and follow through on solutions to prevent recurring issues.
• Apply working knowledge of invoicing workflows and customer account setup within AS400 to support accurate account maintenance.
• Coordinate credit hold releases when appropriate, respond to incoming accounts receivable inquiries, and issue collection correspondence as needed.
• Maintain organized records of collection efforts, account updates, and open issues to support internal visibility and follow-up.
• Contribute to additional accounts receivable and collections tasks as business needs require.

• At least 2 years of experience in accounting or accounts receivable, with commercial or B2B collections experience preferred.
• Strong analytical and investigative abilities with a proven capacity to identify issues and determine practical solutions.
• Proficiency with Microsoft Excel, Word, and Outlook
• experience using AS400 is a plus.
• Excellent written and verbal communication skills for interacting with management, customers, and internal business partners.
• Ability to manage multiple priorities effectively while maintaining accuracy and meeting deadlines.
• High level of attention to detail and a consistent approach to documenting and following up on account activity.
• Self-directed work style with the ability to perform independently as well as collaboratively within a team environment.
• General understanding of business operations and the ability to anticipate problems before they escalate.

experience using AS400 is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training
• access to top jobs
• competitive compensation