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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Sunrise

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Category:
Finance

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Contract Type:
Employment contract, Contract work

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Salary:

Not provided
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Job Description:

We are looking for a skilled Collections Specialist to join our team in Sunrise, Florida. In this Contract to permanent position, you will be responsible for managing delinquent accounts and assisting customers in resolving overdue payments. This role requires a proactive individual who can handle multiple priorities while delivering excellent service to both internal teams and customers.

Job Responsibility:

  • Contact customers with overdue accounts to discuss and arrange payment plans
  • Review delinquent accounts to determine appropriate collection strategies
  • Make a minimum of 20 collection calls daily to ensure timely follow-up on payment arrangements
  • Debit funds from member accounts to apply toward delinquent loans or credit cards, when applicable
  • Conduct skip tracing activities to locate customers with outdated contact information
  • Assist members with inquiries regarding overdue accounts or late fees, ensuring clear and courteous communication
  • Send collection letters to customers as needed and track responses
  • Collaborate with other departments to provide accurate and timely support in resolving account issues
  • Maintain compliance with credit union policies and regulatory requirements
  • Handle additional departmental tasks or responsibilities in the absence of team members

Requirements:

  • High school diploma or equivalent
  • At least 3 years of collections experience, preferably in a financial institution
  • Strong organizational and time management abilities
  • Familiarity with relevant laws and regulations related to collections
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Skilled in using 10-key calculators and personal computers for data entry and analysis
  • Effective communication skills to manage customer interactions and internal collaborations
What we offer:
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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