Collections Specialist

• Manage collection activities for large outstanding account balances and drive timely payment resolution
• Communicate directly with insurance underwriters and other payer contacts to address billing disputes, payment delays, and account status updates
• Review account histories and payment activity to determine the most effective collection approach for each case
• Work across commercial and consumer collections scenarios while maintaining accurate documentation of outreach and follow-up efforts
• Investigate billing issues that may be affecting payment and coordinate with internal teams to support resolution
• Prioritize a high-volume portfolio of accounts, including significant-dollar receivables, while meeting recovery objectives
• Apply established collection procedures with careful attention to detail in a manner that preserves business relationships and supports compliance standards

• Experience in commercial, consumer, or credit collections roles
• Background working with billing and collection processes in a fast-paced environment
• Familiarity with insurance billing or collections involving insurance-related accounts
• Ability to communicate confidently with external stakeholders, including underwriting contacts
• Strong attention to detail with the ability to track account activity and maintain organized records
• Skilled at resolving payment issues, negotiating next steps, and following through on outstanding balances
• Strong written and verbal communication skills
• Legal billing exposure is a plus

Legal billing exposure is a plus

• Medical, vision, dental, and life and disability insurance
• 401(k) plan