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We are looking for a Collections Specialist to support business-to-business account recovery efforts in Hudson, New Hampshire. This Long-term Contract position is ideal for someone who is organized, clear in client communication, and comfortable managing overdue balances while preserving strong customer relationships. The person in this role will track account activity carefully, coordinate payment arrangements, and help move unresolved balances toward resolution through consistent follow-up.
Job Responsibility
Oversee collection activities for assigned business accounts, including organizations such as healthcare providers, higher education institutions, and other commercial customers
Monitor receivable aging and prioritize outreach to customers with outstanding balances requiring prompt attention
Contact clients regarding overdue invoices and work collaboratively to establish practical repayment arrangements
Document conversations, commitments, and account updates accurately within company records and collection systems
Investigate delinquent account status and determine when issues should be elevated for additional review or action
Maintain regular follow-up schedules to support timely resolution of past-due balances
Coordinate with internal teams as needed to clarify billing questions and reduce delays in payment
Support collection-related process updates within company systems when required as part of ongoing account management activities
Requirements
At least 1 year of experience in collections, accounts receivable, or a related billing environment
Working knowledge of business-to-business collection practices and standard follow-up procedures
Experience handling billing collection activities and communicating with commercial customers about outstanding balances
Ability to maintain accurate documentation and manage detailed account records with consistency
Comfortable reviewing aging reports and using them to organize collection priorities
Strong written and verbal communication skills with a detail-oriented and solution-focused approach
Ability to manage multiple accounts effectively while meeting deadlines and follow-up commitments