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We are looking for a skilled Collections Specialist to join our team on a contract-to-permanent basis in Henrico, Virginia. This role involves managing past-due accounts related to real estate and property taxes. The ideal candidate will excel in a detail-oriented services environment, demonstrating expertise in high-volume collection processes and customer service.
Job Responsibility:
Contact clients to resolve overdue accounts and ensure timely payments of past-due real estate and property taxes
Maintain detailed records of all communications and payment arrangements in compliance with company policies
Collaborate with internal teams to streamline collection processes and address account discrepancies
Utilize call center tools to manage a high volume of customer interactions efficiently and courteously
Analyze account histories to identify patterns and recommend actions to prevent future delinquencies
Provide exceptional customer service while addressing inquiries and resolving disputes
Meet performance metrics related to collections and customer satisfaction
Implement strategies to improve recovery rates and minimize outstanding balances
Stay updated on industry best practices and regulations related to collections
Assist in optimizing workflows for better efficiency in managing accounts
Requirements:
Proven experience in commercial and consumer collections, preferably in a fast-paced environment
Strong knowledge of credit and billing collection processes
Familiarity with call center operations and customer service practices
Ability to handle high-volume call center activities effectively
Exceptional communication skills, both verbal and written
Proficiency in analyzing financial data and account histories
Adept at multitasking and prioritizing tasks in a dynamic setting
Familiarity with tools and systems used in collections and customer relationship management
What we offer:
medical, vision, dental, and life and disability insurance