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We are looking for a detail-oriented Collections Specialist to join our team in Baton Rouge, Louisiana. In this long-term contract role, you will focus on managing and improving collection processes to ensure timely payments and maintain strong customer relationships. The ideal candidate will possess expertise in both commercial and consumer collections, as well as a solid understanding of credit management.
Job Responsibility:
Manage and execute collection activities for commercial and consumer accounts, ensuring timely resolution of outstanding balances
Communicate professionally with customers to address payment issues and negotiate solutions
Monitor account aging and prioritize collection efforts based on established guidelines
Maintain detailed records of collection efforts and customer interactions for reporting and analysis
Collaborate with internal teams to resolve billing discrepancies and improve collection processes
Analyze credit risks and provide recommendations to mitigate potential payment issues
Prepare reports on collection activities and account statuses for management review
Ensure compliance with company policies and regulatory standards throughout the collection process
Identify opportunities to enhance collection strategies and improve efficiency
Build and maintain positive relationships with clients to support long-term business partnerships
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit management principles and collection processes
Excellent communication and negotiation skills
Ability to analyze account data and prioritize collection efforts effectively
Proficiency in maintaining accurate records and preparing reports
Familiarity with billing and payment systems
Detail-oriented with strong organizational skills
Commitment to maintaining compliance with relevant regulations and company policies
What we offer:
medical, vision, dental, and life and disability insurance