Collections Specialist

• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve accounts.
• Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
• Investigate, research, and track consumer information using online skip tracing tools
• Work in a goal-oriented environment to meet production indicators.
• Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

• Education - High School diploma OR GED minimum
• Collections / Call Center experience strongly preferred
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information
• Sales experience is desirable
• Candidates are expected to commute to our Evansville, IN campus

Sales experience is desirable

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)