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We are looking for a skilled and detail-oriented Collections Specialist to join our team in Houston, Texas. This role is pivotal in managing accounts receivable processes, ensuring timely collections, and maintaining accurate financial records. As this is a Contract to permanent position, it offers an excellent opportunity to demonstrate your abilities and grow within the organization.
Job Responsibility:
Manage the end-to-end collections accounts receivable process, including invoice creation
Utilize and navigate multiple customer portals to track payments and resolve issues efficiently
Follow up on disputes, ensuring timely resolution and excellent customer interaction
Post cash payments accurately and promptly, maintaining up-to-date records
Work collaboratively with the tax manager to handle sales and use tax certificates and upload data into the Vertex system
Handle a high volume of transactions, processing 1,500 to 2,000 invoices monthly
Serve as a proactive and self-motivated team member, taking initiative to meet organizational goals
Support external collections efforts while maintaining positive customer relationships
Ensure compliance with company policies and procedures throughout the collections process
Requirements:
Proven experience in collections, including both commercial and consumer accounts
Proficiency in using customer portals for payment tracking and issue resolution
Strong skills in cash posting and accounts receivable processes
Excellent communication and customer interaction abilities
Familiarity with sales and use tax processes, including certificates and Vertex systems, is a plus
Ability to manage high transaction volumes with accuracy and efficiency
Self-starter with a strong sense of initiative and the ability to work independently
Knowledge of financial software and systems is advantageous
Nice to have:
Familiarity with sales and use tax processes, including certificates and Vertex systems, is a plus
Knowledge of financial software and systems is advantageous
What we offer:
medical, vision, dental, and life and disability insurance