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OneMain Financial Logo OneMain Financial · Call Center

Collections Specialist

United States, Evansville Employment contract · Job Posted June 29, 2026
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Job Description

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on various loan types.

Job Responsibility

  • Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
  • Negotiate with customers to resolve accounts
  • Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
  • Meet departmental call and QA standards
  • Work in a goal-oriented environment to meet production indicators
  • Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

  • Education - High School diploma or GED
  • An in-depth understanding of collections and negotiation skills
  • Strong negotiation skills to resolve escalated calls
  • A high degree of self-management to successfully prioritize workday
  • Excellent communication, persuasion and problem-solving skills
  • Ability to maintain confidentiality and sensitive information

Nice to have

  • Collections / Call Center experience strongly preferred
  • Sales experience is desirable

What we offer

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
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