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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Rochester

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a proactive, detail-oriented Collections Specialist to join our team. This role is responsible for monitoring outstanding customer accounts, following up on overdue balances, resolving billing and payment discrepancies, and helping improve overall cash flow. The ideal candidate will have strong communication and negotiation skills, a customer-focused approach, and the ability to handle sensitive conversations professionally and effectively.

Job Responsibility:

  • Monitor accounts receivable aging reports and identify past-due customer accounts
  • Contact customers by phone, email, and written correspondence regarding overdue invoices and outstanding balances
  • Research account issues, resolve billing discrepancies, and collaborate with internal teams to address payment delays
  • Negotiate payment arrangements and follow up on commitments to ensure timely resolution
  • Accurately document collection efforts, account updates, and customer communications in the appropriate systems
  • Process and post payments, adjustments, and account notes as needed
  • Maintain accurate customer account records and ensure all documentation is current and organized
  • Prepare regular collection activity reports, aging summaries, and account status updates for management
  • Work closely with accounting, accounts receivable, sales, and customer service teams to resolve disputes and improve collection outcomes
  • Escalate delinquent accounts when appropriate, based on company procedures
  • Ensure collection activities are performed in compliance with company policies and applicable regulations
  • Assist with additional accounts receivable, billing, or administrative duties as assigned

Requirements:

  • Proactive
  • detail-oriented
  • strong communication skills
  • negotiation skills
  • customer-focused approach
  • ability to handle sensitive conversations professionally
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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