Collections Specialist

• Oversee assigned customer accounts to ensure timely collection of outstanding balances
• Investigate and resolve billing discrepancies, payment disputes, and other account issues
• Collaborate with internal teams, such as sales and customer service, to address account concerns and support accurate invoicing
• Maintain detailed records of collections activities, payment arrangements, and communications
• Prepare and present aging reports and status updates on collection efforts to management
• Recommend appropriate actions for delinquent accounts, including escalation or write-offs
• Ensure adherence to company policies, procedures, and relevant regulations
• Assist with month-end and year-end closing processes related to accounts receivable
• Utilize tools such as Microsoft Excel and accounting systems to track and manage collections
• Work proactively to minimize financial risks and improve cash flow management

• High school diploma or equivalent
• an associate or bachelor’s degree in finance, accounting, or business is preferred
• A minimum of 2 years of experience in business-to-business (B2B) collections or accounts receivable
• Strong knowledge of commercial credit and collections processes
• Proficiency in Excel and accounting platforms such as Great Plains
• Exceptional communication and negotiation skills to handle client interactions effectively
• Ability to work independently while managing multiple tasks in a dynamic environment
• Detail-oriented with excellent organizational skills to maintain accurate records

Familiarity with credit risk assessment and financial reporting is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan