Collections Specialist Job at Robert Half (Sunrise)

Collections Specialist

Robert Half

Location:
United States , Sunrise

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Collections Specialist to join a credit union team in Sunrise, Florida in a contract capacity with the potential to become permanent. This role focuses on managing delinquent accounts with professionalism, accuracy, and strong member service while helping reduce outstanding balances and protect portfolio quality. The ideal candidate brings prior collections experience within a financial institution and can balance follow-up efforts, payment solutions, and internal collaboration in a fast-paced environment.

Job Responsibility:

Manage delinquent loan and credit card accounts by reviewing account status, assessing next steps, and working toward timely resolution
Contact members consistently through outbound and inbound communication, maintaining a daily call volume of at least 20 meaningful collection attempts
Arrange payment solutions with account holders and monitor commitments closely to ensure promised payments are received as agreed
Apply available funds from share or share draft accounts to past-due balances when permitted and appropriate
Research hard-to-reach members through skip tracing methods to obtain updated contact information and support recovery efforts
Respond to questions related to overdue accounts and late fees while delivering courteous, service-oriented support to members and internal departments
Prepare and send collection correspondence as needed in alignment with departmental procedures and timelines
Provide backup support across the collections area during team absences and assist with additional priorities as business needs change
Follow established credit union policies, procedures, and compliance standards in all collection activities and account handling

Requirements:

High school diploma or equivalent required
At least 3 years of collections experience within a financial institution is required
Working knowledge of consumer and/or commercial collection practices and account resolution processes
Strong organizational skills with the ability to manage follow-up tasks, payment commitments, and competing deadlines
Familiarity with applicable collection laws and regulatory expectations
Proficiency in Microsoft Outlook, Word, and Excel
Comfortable using a PC and 10-key calculator in a detail-oriented office environment

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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