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Collections Specialist

United States, Morristown Employment contract, Contract work · Job Posted June 15, 2026
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Job Description

We are looking for a collections specialist to support delinquent account resolution for a long-term contract opportunity based in New Jersey. In this role, you will engage with customers to address past-due balances, investigate account information, and help drive timely resolutions while maintaining a high standard of service. The position is well suited for someone who can manage competing priorities, communicate effectively, and work confidently across research, documentation, and customer interaction.

Job Responsibility

  • Contact customers with overdue accounts to discuss payment status, identify barriers to resolution, and work toward acceptable repayment outcomes
  • Perform account research using credit files, application records, online resources, and approved investigative tools to locate customers or related collateral information
  • Review delinquent account details carefully and document findings, next steps, and customer interactions with accuracy and consistency
  • Address customer concerns by identifying underlying issues, clarifying account information, and guiding callers toward practical solutions
  • Manage a steady volume of collection activities while balancing follow-up tasks, research assignments, and inbound or outbound communication
  • Use computer-based systems and standard office software to update records, prepare correspondence, and maintain organized account documentation
  • Apply sound judgment when prioritizing collection efforts based on account status, urgency, and available information

Requirements

  • High school diploma or equivalent required
  • 3-5 years of experience in collections, customer service, or a call center setting
  • Strong verbal and written communication skills with clear and courteous phone etiquette
  • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
  • Comfortable conducting online research and reviewing credit-related documentation
  • Solid typing ability and general PC proficiency
  • Strong attention to detail with the ability to organize work and manage multiple assignments at once
  • Basic math skills and the ability to interpret account information accurately

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
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