Collections Specialist

• Managing outstanding AR balances
• Contacting customers for payment
• Resolving billing issues
• Ensuring timely collection of outstanding balances
• Contact customers via phone, email, and written communication to follow up on past-due invoices
• Maintain accurate and up-to-date records of all collection activity and communications
• Resolve customer billing issues and disputes promptly and professionally
• Prepare and send out account statements, collection letters, and payment reminders
• Recommend accounts for further action or escalation when necessary
• Process payments and post to customer accounts as needed

• 3+ years of Collections experience in a high-volume environment
• Professional communication skills, as this role interacts with leadership, vendors and customers
• Bachelor's Degree is strongly preferred
• Advanced level MS Excel skills
• Excellent communication and accounting skills
• Highly organized and detail-oriented
• Able to effectively multitask between projects

Bachelor's Degree

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training
• Competitive compensation and benefits