Collections Specialist, Robert Half

Robert Half

Location:
United States, Kennesaw

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented and proactive Collections Specialist to join our team in Kennesaw, Georgia. In this long-term contract position, you will play a critical role in managing accounts receivable, resolving billing discrepancies, and maintaining positive relationships with clients. The ideal candidate will possess strong negotiation skills and a commitment to adhering to industry regulations.

Job Responsibility:

Negotiate payment plans and settlements with customers to resolve outstanding balances effectively
maintain detailed and accurate records of all collection efforts, including customer communications and payment agreements
investigate and address billing discrepancies or disputes promptly to ensure customer satisfaction
partner with internal teams, such as Accounting and Customer Service, to resolve client concerns and guarantee accurate invoicing
monitor aging accounts receivable reports and prioritize collection activities based on delinquency levels
report regularly to management on the progress of collections, highlighting any challenges or risks
ensure compliance with all applicable collections laws, including the Fair Debt Collection Practices Act, during all interactions
identify and implement process improvements to enhance the efficiency and effectiveness of collection operations

Requirements:

Proficiency in accounting software systems such as Great Plains (GPAC) and IBM AS/400
familiarity with tools like Accurint and advanced Microsoft Excel capabilities
strong understanding of billing functions and collection processes
experience in consumer collections and credit management
excellent negotiation and communication skills to work effectively with clients
ability to collaborate across departments to resolve customer issues
knowledge of applicable laws and regulations governing collections practices
previous experience in customer service within a collections environment

What we offer:

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Collections Specialist