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Robert Half Logo Robert Half · Call Center

Collections Specialist

United States, Greenville Employment contract · Job Posted June 28, 2026
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Job Description

We are looking for a Collections Specialist to help with account collections. If you have prior collections and/or call center experience, this may be a great opportunity for you! This role has a great incentive program in place for monthly bonuses based on KPIS.

Job Responsibility

  • Contact consumers by phone through frequent outbound calling and handle incoming calls related to past-due accounts
  • Review delinquent balances, discuss payment options, and work with customers to encourage timely resolution
  • Document account activity, conversations, and payment commitments accurately within internal systems
  • Follow established collection procedures and compliance guidelines during every customer interaction
  • Prioritize daily account queues to ensure follow-up efforts are completed efficiently and consistently
  • Address customer questions regarding account status, balances, and payment arrangements in a clear manner

Requirements

  • Experience working in consumer collections or a similar accounts receivable environment
  • Ability to manage a heavy volume of outbound calls while also responding to inbound inquiries
  • Working knowledge of standard collection practices and account follow-up procedures
  • Strong verbal communication skills with the ability to remain detail oriented in challenging conversations
  • Comfortable documenting detailed account notes and maintaining accurate records
  • Dependable organizational skills and the ability to stay productive in a fast-paced setting

Nice to have

Prior collections and/or call center experience

What we offer

  • Great incentive program in place for monthly bonuses based on KPIS
  • Performance based incentives
  • Small collections team (under 12 people)
  • Great work culture
  • Casual attire at office
  • Opportunity for growth
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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