Collections specialist

• Set payment collection goals and targets, and measure achievements
• Monitor and collect past due by contacting clients via telephone or email
• Ensure that the correct amounts are collected in a timely manner, resolve account discrepancies to secure client payments
• Review accounts, client payments, credit history, and develop new or improved repayment terms
• Ensure payment is applied correctly by performing account/payment reconciliations
• Maintain and update accurately aging reports to minimize discrepancies, increasing collections and identifying uncollectible amounts
• Handle internal and external customers inquiries and resolve account disputes or billing discrepancies to facilitate payment in timely manner
• Maintain and update customer database ensuring accuracy and reliability of automated system for billing and receivable
• Perform Credit Check for onboarding new clients as per company policy
• Verify details and perform all due diligence before opening new accounts
• Identify delinquent accounts requiring external collection efforts
• escalate it to address uncollectible issues or financial exposure
• Provide feedback for process improvement of accounts receivable by identifying key areas of improvement
• Apply payments in absence of cash application clerk
• Work closely with third-party collection agencies to recover receivables of identified delinquent customer accounts

• At least three years’ experience with high volume Collections
• Experience communicating with clients regarding delinquent accounts
• Experience preparing and sending collection e-mails
• Experience obtaining information for clients
• Experience negotiating payment plans
• Experience researching, analyzing and resolving problems
• Experience performing account reconciliations
• Experience assisting appropriate billing issues
• Experience reaching out to clients (call centre environment)
• Strong understanding of accounting
• Fluent (written and verbal) in both French and English
• 2-3 years related experience in fast paced industry
• Post-secondary education in Accounting, Business or a related field

Any certification related to credit and collections

• Easily accessible by transit
• Competitive hourly rate
• Inclusive Team Culture
• Unlimited Free Access to Udemy online training