Collections Specialist

• Manage the full accounts receivable cycle, including invoice creation, collections, and dispute resolution
• Navigate and utilize multiple customer portals effectively to track payments and resolve issues
• Process cash postings accurately and in a timely manner to ensure proper account reconciliation
• Communicate with customers professionally to address payment inquiries and resolve disputes
• Collaborate with the tax manager to upload and clear sales and use taxes in the Vertex system
• Handle high transaction volumes of 1,500-2,000 invoices monthly with precision and efficiency
• Ensure compliance with tax certificate requirements across various states
• Work independently while taking direction and showing initiative in handling external collections
• Build and maintain positive relationships with customers to support successful collections efforts

• Proven experience in collections, including commercial and consumer accounts
• Familiarity with customer portals and the ability to adapt to unique system requirements
• Strong skills in cash posting and accounts receivable processes
• Excellent communication and customer interaction abilities
• Knowledge of sales and use tax regulations, including uploading certificates into systems such as Vertex
• Ability to manage high transactional volumes and meet deadlines consistently
• Self-motivated and capable of working independently while following directions
• Previous experience with financial systems or FC AR processes is a plus

Previous experience with financial systems or FC AR processes is a plus

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan