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We are looking for a dedicated Collections Specialist to join our team in Cleveland, Ohio. In this role, you will focus on managing accounts receivable and collections processes, ensuring timely payments, and maintaining strong relationships with clients and internal teams. This position is ideal for someone comfortable working with a diverse clientele and handling high-volume collections in a fast-paced environment.
Job Responsibility:
Handle business-to-business collections, interacting primarily with subcontractors and general contractors
Oversee the entire collections process, from initial invoicing to receipt of payments
Conduct regular collection calls with accounts that are overdue or at risk of exceeding credit limits
Prepare and issue collection letters, lien notices, and collaborate with management on bad debt recovery
Evaluate credit requests by reviewing reports, references, and conducting independent research
Obtain necessary information for new account applications and ensure credit files are up to date
Generate and distribute aging reports for accounts receivable, providing insights to management and sales teams
Build and maintain effective working relationships with internal departments, including sales and HR
Develop external partnerships with customers, third-party agencies, and legal representatives
Support accounts receivable tasks under the guidance of the department manager
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and collections processes
Ability to handle high-volume invoicing and accounts receivable tasks
Excellent communication skills, particularly with diverse and blue-collar clientele
Proficiency in generating and analyzing financial reports such as aging and commission reports
Demonstrated ability to collaborate effectively with internal teams and external partners
Familiarity with evaluating credit applications and conducting thorough research
Detail-oriented with strong organizational skills to manage multiple accounts and deadlines