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A growing healthcare organization in Vista is hiring a Collections Specialist to support patient and insurance collections in a fast-paced, regulated environment. This role focuses on reducing outstanding balances while delivering compassionate, compliant communication. The ideal candidate understands healthcare billing cycles and thrives in a detail-driven role that balances accuracy with patient service.
Job Responsibility:
Follow up on outstanding patient and insurance balances
Communicate with patients regarding payment plans and account resolutions
Coordinate with billing, coding, and insurance teams to resolve denials
Review EOBs and identify discrepancies
Maintain accurate notes and documentation for compliance purposes
Monitor aging reports and prioritize collection efforts
Support audits and reporting requirements
Ensure adherence to HIPAA and healthcare regulations
Requirements:
2–4 years of healthcare collections or medical billing experience
Understanding of insurance processes, EOBs, and denials
Strong customer service and communication skills
Ability to handle sensitive financial conversations professionally
Experience with healthcare billing systems preferred