Collections Specialist

• Manage a portfolio of customer accounts by contacting clients regarding overdue balances and driving timely payment resolution
• Investigate payment gaps, disputed charges, and invoice variances while coordinating with billing and service teams to reach accurate outcomes
• Keep thorough documentation of collection outreach, customer responses, and promised payment dates within company records
• Review aging data regularly and share clear updates on delinquent accounts, collection progress, and risk areas with leadership
• Follow up consistently on unpaid invoices to improve receivable performance and reduce the length of time balances remain outstanding
• Provide support with applying incoming payments and reconciling account activity when additional assistance is needed
• Contribute to month-end activities by reporting on overdue accounts and anticipated collections
• Maintain a precise, solutions-oriented approach in all customer interactions to preserve strong business relationships while securing payment

• 2 to 4 years of experience in business-to-business collections, ideally within technology, services, subscription, or similar fast-moving industries
• Working knowledge of accounts receivable practices, collection procedures, and billing follow-up methods
• Strong verbal and written communication skills with the ability to negotiate effectively and handle sensitive conversations professionally
• Proficiency in Microsoft Excel and familiarity with accounting or ERP platforms such as NetSuite, Sage Intacct, or QuickBooks
• High level of accuracy, strong organizational ability, and effective time management across multiple accounts and priorities
• Ability to work collaboratively with cross-functional teams in a deadline-driven environment
• Experience related to commercial collections, consumer collections, credit and collections, billing support, or accounts receivable is preferred

Experience related to commercial collections, consumer collections, credit and collections, billing support, or accounts receivable is preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan