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We are looking for a skilled Collections Specialist to join our team. In this role, you will play a vital part in managing accounts receivable and ensuring timely payment collections from a wide range of clients. This is a contract to hire position offering a hybrid work environment, with opportunities for remote work after initial training. If you have a passion for efficiency and a strong background in collections, we encourage you to apply.
Job Responsibility:
Manage a portfolio of approximately 1,000 accounts, prioritizing collection efforts to meet daily and monthly targets
Review and resolve payment disputes, working with clients to address issues such as missing purchase orders or billing discrepancies
Utilize Microsoft Excel and SAP tools to track aging balances and maintain accurate records of collection activities
Communicate effectively with clients to address overdue balances and negotiate payment solutions
Collaborate with internal departments to resolve upstream errors and ensure smooth order processing
Provide regular updates on collection progress and escalate unresolved issues when necessary
Ensure compliance with company policies and procedures while managing sensitive financial information
Analyze and identify patterns in recurring disputes to recommend process improvements
Support the team in achieving overall productivity goals by handling multiple accounts per day
Requirements:
At least 3 years of experience in collections, preferably in a business-to-business (B2B) environment
Proficiency in SAP and Microsoft Excel for managing and analyzing account data
Strong understanding of commercial and consumer collection processes
Experience resolving billing disputes and negotiating payment solutions with clients
Excellent organizational and time management skills to handle a high volume of accounts
Effective communication skills, both verbal and written, for interacting with clients and internal teams
Ability to work independently and collaboratively in a hybrid work environment
Familiarity with credit and collections best practices, including compliance with financial regulations
What we offer:
medical, vision, dental, and life and disability insurance