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Join our team as a Collections Specialist and play an essential role in managing accounts receivable and ensuring timely collections of outstanding balances. With a minimum of two years’ experience in collections, you will leverage your communication skills, attention to detail, and customer service orientation to support the financial health of our organization.
Job Responsibility:
Manage a portfolio of accounts, contacting customers via phone, email, and written correspondence to collect outstanding payments
Research and resolve billing discrepancies, working collaboratively with internal departments and external clients
Document all collection activities and update account records accurately in the system
Maintain professional and effective communication to preserve strong client relationships while achieving collection goals
Recommend accounts for escalation or write-off in accordance with company policies and procedures
Prepare status reports on collection efforts and portfolio performance
Adhere to all compliance regulations governing collections practices
Requirements:
Minimum of 2 years’ experience in collections, accounts receivable, or a related field
Strong verbal and written communication skills
Proficient in MS Office Suite and collection/accounting software
Excellent problem-solving skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
High school diploma or equivalent required
associate’s or bachelor’s degree preferred
What we offer:
medical, vision, dental, and life and disability insurance
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