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We are seeking a detail-oriented Collections Specialist to join our client’s team – local to Souderton, PA. This role is responsible for managing outstanding customer accounts, following up on past-due balances, and ensuring timely payment while maintaining positive client relationships.
Job Responsibility
Contact customers regarding overdue invoices via phone and email
Monitor accounts receivable aging reports and prioritize collection efforts
Research and resolve billing discrepancies and payment issues
Process and apply payments accurately
Maintain detailed collection notes and account records
Collaborate with internal teams to resolve customer concerns
Prepare account statements and collection correspondence as needed
Requirements
2+ years of collections, accounts receivable, or related experience
Strong communication and customer service skills
Proficiency in Microsoft Excel and accounting/ERP systems
Excellent organizational skills and attention to detail