Collections Specialist

Nobody wakes up excited to call customers about unpaid balances. But somebody has to do it. As a Collections Specialist, you'll serve as a key point of contact for customers with outstanding account balances, helping them resolve payment obligations through communication, negotiation, and problem-solving. This role focuses on creating positive customer outcomes while meeting collection goals and maintaining compliance with applicable regulations and company policies. Success in this role requires confidence, resilience, and a customer-focused approach. Rather than relying on aggressive collection tactics, you'll work to understand each customer's situation, identify practical solutions, and negotiate payment arrangements that work for everyone involved. If you're comfortable having difficult conversations, enjoy solving problems, and know how to balance empathy with accountability, you'll thrive in this role. This role is hybrid to our West Jordan office location, with 2-3 days in office per week.