Collections Specialist

• Engage in frequent communication with insurance companies to collect on invoices related to reconstruction work
• Manage the process of invoicing periodically throughout the duration of projects
• Handle collections of mitigation invoices from the insurance carrier, which may sometimes involve collecting from homeowners or business owners
• Ensure accurate and efficient processing of customer credit applications
• Maintain precise customer credit records
• Monitor customer accounts and take necessary action based on their status
• Collect on supplemental invoices, ensuring all payments are made in a timely manner
• Respond to and resolve customer inquiries, providing high-quality customer service
• Utilize systems such as NetSuite and Microsoft Excel to manage and track collection processes
• Work closely with operation teams to understand and streamline collection processes

• Minimum of 5 years of experience in a Collections Specialist role or similar
• Proficiency in Accounts Receivable (AR) management
• Proven experience in answering inbound calls professionally and efficiently
• Thorough understanding and application of collection processes
• Demonstrable experience with NetSuite software
• Prior experience in commercial collections is highly desirable
• Proficient in Microsoft Excel, including the use of formulas and data analysis tools

Prior experience in commercial collections

• medical
• vision
• dental
• life and disability insurance
• eligibility to enroll in company 401(k) plan