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We are looking for a dedicated Collections Specialist to join our team in Greensboro, North Carolina. In this long-term contract role, you will be responsible for managing commercial and consumer collection processes, ensuring timely follow-ups and resolution of outstanding balances. This position offers an excellent opportunity to apply your expertise in credit and billing collections.
Job Responsibility:
Oversee commercial and consumer collections, ensuring timely payment resolutions
Communicate effectively with clients to address overdue accounts and negotiate payment plans
Maintain accurate records of collection activities and update account statuses
Collaborate with internal teams to reconcile billing discrepancies
Analyze account histories to identify patterns and recommend appropriate actions
Ensure compliance with all legal and regulatory standards related to collections
Develop and implement strategies to improve the efficiency of collection processes
Provide regular reports on collection progress and outstanding balances
Assist with credit evaluations and approvals as needed
Handle escalated collection issues with professionalism and tact
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and billing collection processes
Excellent communication and negotiation skills
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in using collection management software and tools
Familiarity with relevant laws and regulations governing collections
Detail-oriented with strong analytical and problem-solving skills
Ability to work independently and collaboratively within a team environment
What we offer:
medical, vision, dental, and life and disability insurance