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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Charlotte

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Collections Specialist to join our manufacturing team in Charlotte, North Carolina. In this role, you will play a vital part in managing customer accounts, resolving payment issues, and ensuring compliance with financial processes. The ideal candidate is skilled in negotiation, attentive to details, and committed to maintaining positive relationships while protecting company revenue.

Job Responsibility:

  • Collaborate with internal teams, including sales, customer service, logistics, and credit, to address payment challenges such as pricing discrepancies, proof of delivery issues, and billing errors
  • Maintain accurate and detailed documentation of all communications and payment arrangements to ensure compliance and support internal reporting
  • Monitor repayment plans, track missed payments, and escalate delinquent accounts when necessary
  • Analyze credit exposure, review account holds, and provide recommendations regarding credit limits or restrictions
  • Update notes in the accounts receivable system to reflect current account statuses and reconcile balances
  • Prepare account statements and assist with month-end reporting to optimize cash flow and reduce Days Sales Outstanding
  • Negotiate payment commitments with customers while maintaining strong relationships
  • Work proactively with stakeholders to resolve disputes and remove obstacles to timely payment
  • Conduct financial analysis and provide solutions to improve account performance
  • Escalate unresolved issues to appropriate departments or management as needed

Requirements:

  • Proven experience in collections, preferably in commercial or consumer settings
  • Strong knowledge of accounts receivable processes and functions
  • Proficiency in Oracle and Microsoft Excel for financial tracking and analysis
  • Exceptional negotiation and communication skills, with the ability to manage challenging conversations professionally
  • High attention to detail and accuracy in documentation and account reconciliation
  • Ability to analyze aging reports and monitor credit exposure effectively
  • Organized and disciplined approach to managing multiple accounts and tasks simultaneously
  • Proactive problem-solving skills and the ability to collaborate effectively with cross-functional teams
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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