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Our team is seeking a skilled Collections Specialist for a contract opportunity in Akron, Ohio. The Collections Specialist will be responsible for managing high-volume collections and fostering strong client relationships within the manufacturing and distribution industry. This role is ideal for detail-oriented professionals with excellent communication abilities who thrive in a dynamic, collaborative environment.
Job Responsibility:
Manage a high volume of collections activities accurately and efficiently, ensuring adherence to established processes
Build and maintain positive client relationships to encourage timely payment and future collaboration
Communicate professionally and clearly with clients and internal stakeholders via email, phone, and written correspondence
Review and analyze customer accounts, monitor payment status, and resolve inconsistencies in a timely manner
Collaborate cross-functionally with vendors and internal departments to effectively manage billing and collection processes
Utilize Microsoft Excel to track collection data, monitor outstanding balances, and generate reporting as needed
Oversee credit terms and ensure customer compliance with company policies and procedures
Respond promptly to customer inquiries regarding account or payment issues, ensuring client satisfaction
Apply best practices in collections strategies to align with manufacturing and distribution industry standards
Requirements:
Proven experience in commercial collections and credit-related processes
Familiarity with billing and collection procedures in a manufacturing or distribution environment
Strong ability to manage customer accounts and resolve payment-related issues
Excellent verbal and written communication skills to interact professionally with clients
Proficiency in Microsoft Excel for data tracking and reporting purposes
Demonstrated ability to build and maintain vendor relationships
Knowledge of collection processes and practices
Ability to work effectively in a fast-paced, high-volume setting
What we offer:
medical, vision, dental, and life and disability insurance