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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Collierville · Job Posted June 10, 2026
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Job Description

We are looking for a Collections Specialist to support business-to-business accounts in Collierville, Tennessee. This Long-term Contract position is ideal for someone who brings strong commercial collections experience, sharp analytical ability, and a collaborative approach to resolving payment issues. The right candidate will be comfortable working in a fast-moving environment, using data and communication skills to drive timely collections while maintaining positive customer relationships.

Job Responsibility

  • Manage a portfolio of commercial accounts and follow up on outstanding balances through clear, timely communication
  • Investigate payment delays, short-paid invoices, and account discrepancies to identify root causes and support resolution
  • Work closely with internal teams and external customers to address billing-related concerns and improve collection outcomes
  • Use Excel and system-based reporting tools to track account activity, document follow-up efforts, and monitor aging trends
  • Maintain accurate records of collection actions, customer responses, and next steps within the company system
  • Prioritize daily collection efforts based on risk, aging, and account status to help improve cash flow performance
  • Adapt to evolving processes, team priorities, and business needs while contributing to a flexible, solutions-focused work environment

Requirements

  • At least 2 years of business-to-business or commercial collections experience
  • 5 to 6 years is preferred for stronger consideration
  • Demonstrated ability to research account issues, including short payments, disputes, and related billing discrepancies
  • Advanced Excel skills with the ability to organize data, analyze account details, and support reporting activities
  • Experience working with large enterprise systems such as Oracle, JD Edwards, or similar platforms is preferred
  • Strong communication skills and the ability to build cooperative relationships with customers and internal stakeholders
  • Dependable, team-oriented work style with the flexibility to adjust to changing priorities and processes
  • Solid understanding of collection procedures and billing follow-up within a commercial environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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