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We are looking for a skilled Collections Specialist to join our team in Louisville, Kentucky. In this long-term contract role, you will play a key part in managing and recovering outstanding debts from both commercial and consumer accounts. The ideal candidate will bring expertise in credit and billing collections, ensuring compliance with company policies and delivering exceptional service.
Job Responsibility:
Monitor and manage overdue accounts to ensure timely payment resolution
Communicate professionally with clients to address outstanding balances and resolve payment discrepancies
Implement effective strategies for recovering debts from commercial and consumer accounts
Collaborate with internal teams to analyze account details and identify collection opportunities
Maintain accurate records of collection activities and interactions in company systems
Ensure compliance with company policies and relevant regulations during collection processes
Generate reports to track collection performance and assess account status
Provide exceptional customer service while addressing billing inquiries and resolving issues
Identify and escalate complex collection cases to management as needed
Stay updated on industry best practices and changes in collection regulations
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and billing collection processes
Excellent communication and negotiation skills
Ability to analyze account information and develop effective collection strategies
Proficiency in using collection software and tools
Detail-oriented with strong organizational skills
Familiarity with regulatory requirements related to collections
Ability to work both independently and collaboratively in a team environment
What we offer:
medical, vision, dental, and life and disability insurance