Collections Specialist

• Manage the collection process for progress billing and milestone invoices related to new equipment sales, including specialized services, freight, and upgrades
• Attend weekly project status meetings with customers and internal teams to monitor milestones and payment statuses
• Handle collections for non-project invoices as needed
• Ensure accurate and timely creation of invoices throughout the project lifecycle, aligning with timelines, change orders, and shipment schedules
• Provide regular feedback and reporting to accounts receivable leadership regarding payment trends, adjustments, and high-volume variances
• Resolve issues related to failed or rejected invoices, guiding the credit and rebill process to completion
• Respond to customer inquiries and provide requested documentation in a courteous and timely manner
• Meet or exceed performance metrics established by the Billing Supervisor
• Identify opportunities for process improvements and implement solutions
• Collaborate effectively across divisions to support various billing and invoicing tasks

• Demonstrated experience and understanding of the full order-to-cash lifecycle
• 1-5 years of experience working with progressive payment contractual agreements, including progress billing
• Proficiency in Microsoft Office Suite, with advanced skills in Excel
• Strong knowledge of credit and collections processes, particularly in a B2B environment
• Expertise in billing and collection procedures
• Excellent communication and organizational skills to manage multiple priorities
• Ability to maintain professionalism while working with diverse internal and external stakeholders

Familiarity with Microsoft D365 is advantageous

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan