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Collections Specialist

United States, Wauwatosa · Job Posted July 03, 2026
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Job Description

We are looking for a Collections Specialist to join a university-affiliated organization in Wauwatosa, Wisconsin on a Contract basis to provide coverage during an employee leave. This role centers on resolving outstanding balances, engaging with students and customers regarding account status, and supporting healthy receivables performance in a busy, systems-oriented setting. The position works closely with finance and service partners while using Oracle, Banner, and Excel to maintain accurate records and move accounts toward resolution.

Job Responsibility

  • Oversee a defined group of delinquent accounts and take timely action to improve collection outcomes
  • Examine billing records, payment activity, and account details to identify issues affecting outstanding balances
  • Communicate with students and customers to discuss past-due amounts, answer questions, and arrange practical repayment options
  • Record collection efforts, customer interactions, and account changes accurately within system tools
  • Partner with finance, billing, and customer support teams to resolve disputes and clear barriers to payment
  • Review aging data regularly to prioritize follow-up efforts and raise higher-risk accounts when appropriate
  • Use Oracle, Banner, and Excel to track receivables activity, maintain reporting, and support reconciliations
  • Follow established collection practices and compliance standards in all account-related activities

Requirements

  • At least 2 years of experience in collections, accounts receivable, or customer account management
  • Hands-on experience working with enterprise account systems such as Oracle and Banner
  • Strong verbal and written communication skills, including the ability to navigate sensitive payment discussions professionally
  • High attention to detail with consistent documentation and follow-through habits
  • Ability to manage a high-volume workload while maintaining accuracy and responsiveness
  • Proficiency with Excel for tracking, reporting, and account review
  • Background in commercial or consumer collections, billing collections, or broader credit and collection processes

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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