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We are looking for a Collections Specialist to join a university-affiliated organization in Wauwatosa, Wisconsin on a Contract basis to provide coverage during an employee leave. This role centers on resolving outstanding balances, engaging with students and customers regarding account status, and supporting healthy receivables performance in a busy, systems-oriented setting. The position works closely with finance and service partners while using Oracle, Banner, and Excel to maintain accurate records and move accounts toward resolution.
Job Responsibility
Oversee a defined group of delinquent accounts and take timely action to improve collection outcomes
Examine billing records, payment activity, and account details to identify issues affecting outstanding balances
Communicate with students and customers to discuss past-due amounts, answer questions, and arrange practical repayment options
Record collection efforts, customer interactions, and account changes accurately within system tools
Partner with finance, billing, and customer support teams to resolve disputes and clear barriers to payment
Review aging data regularly to prioritize follow-up efforts and raise higher-risk accounts when appropriate
Use Oracle, Banner, and Excel to track receivables activity, maintain reporting, and support reconciliations
Follow established collection practices and compliance standards in all account-related activities
Requirements
At least 2 years of experience in collections, accounts receivable, or customer account management
Hands-on experience working with enterprise account systems such as Oracle and Banner
Strong verbal and written communication skills, including the ability to navigate sensitive payment discussions professionally
High attention to detail with consistent documentation and follow-through habits
Ability to manage a high-volume workload while maintaining accuracy and responsiveness
Proficiency with Excel for tracking, reporting, and account review
Background in commercial or consumer collections, billing collections, or broader credit and collection processes